Activate Your Warranty by completing the form below 

  • WARRANTY CONDITIONS FOR ALTAWHEED GROUP
  • Validity of Warranty: The warranty is only valid in the country of purchase and covers manufacturing defects only.
  • Product Serial Number Endorsement: Product serial numbers from other countries are not accepted, and the product cannot be serviced or accepted at maintenance centers outside the country of purchase.
  • Valid Invoice: To claim warranty services, you must provide a valid invoice as proof of purchase.
  • Warranty Period: The warranty begins from the purchase date specified on the invoice.
  • Warranty Services: During the warranty period, warranty services and replacements for covered defects and malfunctions will be provided.
  • Exceptions: The warranty does not cover damages resulting from misuse, neglect, unauthorized modifications, or natural disasters.
  • Company Rights: The company reserves the right to determine warranty terms and services for its products, including refusing to accept any product bearing a serial number purchased from one of the company's branches in another country, even at a financial cost.
  • SmartGate Scooter Warranty 
  • Main Unit (1 Year): warranty covers the frame, hub motor, controller, steering wheel, scooter handlebars, control panel, rear axle, brakes, disc brake system, fork, front fork control system, transmission system, and brake cable.
  • External Parts (6 Months): warranty includes tires, kickstand, taillights, handlebar grips, battery compartment cover, footrest, charging port, and rubber gasket.
  • Accessories (3 Months): warranty covers the battery, power supply, brake lever, transmission, anti-collision strip, and headlights.
  • Click and Watch: Warranty Activation Steps:  https://web.facebook.com/share/v/1BvS3WBP9a/

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